PT Aetra Air Tangerang

We are drinking water supply for community as main business. We are continuously searching for talented candidates to sustain our rapid growth. If you are a person who enjoys challenges, high motivation, energetic and dynamic, we invite you to explore these opportunities as part of our team for the following positions:

Head of Customer Service
(Banten - Tangerang)

Responsibilities:
To manage all front line operational related to Customer Office, such as Customer Care, new connection, Collection, minor repair, meter replacement, including administration.
To manage asset of the company which located in Customer office
To prepare and to manage KPP monthly operational plan inline with company operational plan.
To conduct and manage daily operation of the Customer Office in each respecting area, including solving daily problems related to the operational in field.
To manage asset (software and hardware).
Budget monitoring & controlling
To become a leader for resolving IT problem, in liaison with IT Department
To prepare reporting , incorporate with Company Contractual Report, shall be submitted to Marketing and CS Manager
To manage GIS operation in company related to Marketing and CS activities.
To achieve connection target incorporate with company’s target
To achieve customer service operation incorporate with company contractual target

Requirements:
Male / Female
S1 Engineering / MIPA / IT / Economy / Law
Experience in Utility’s customer service operation
Computer literate – MS Office
Good knowledge in preparation & maintaining database
Good leadership
Good communication skills in English (verbal and written).

Sales Marketing Supervisor
(Banten)

Responsibilities:
Assist Marketing Planning Manager to determine the implementation of marketing strategies outlined in the target areas, types of customers and timetable.
Monitor sales marketing operations from the beginning of the process until the end of the process effectively and efficiently and ensure that the process is run in accordance with the SOP, programs, strategies, targets and timetables marketing
As a Liaison Officer and a daily charge of between customers (household, commercial, government and industry) with the company.
On a daily basis analyze the achievement of target enrollment of new connections household, commercial, and industrial institutions for each sales marketing staff.
The Daily performed an analysis of reports of new connections registration payment by customers as stipulated in the SOP and the new connection policy.
Provide daily, weekly and monthly on the achievement of sales marketing new connections compared with the target company.
Provide the proposed improvement and development of marketing strategies of new connections to the Manager of Marketing & Planning to hit the target company.
Assist Manager of Marketing & Planning Untk develop CRM system (Customer Relationship Management) related to the New Connection Marketing.

Requirements:
Male / Female
D3 all majors
Having experience in sales marketing jobs, field operational control, or customer service at utility companies, consumer goods, property, or financial product min 3 years
Have experience supervising and leading the field operations team
Microsoft Office & Billing System
Reporting Writing
Leadership
Analytical Thinking
Team worker

How To Apply :
We are looking to fill the position as soon as possible and we assume that interested candidate will apply at the latest on 1 May 2011. Candidates that apply after the said date will still be considered as long as the position is still vacant. We will keep all applications strictly confidential.

Only candidates who meet the above requirements should submit their complete CV together with a detail explanation on their career history and the position code not later than 2 weeks from the date of this publication to: recruitment@aat.co.id